SkyLights today released a report for airline customer experience managers addressing the current opportunities and obstacles Virtual Reality In-Flight Entertainment (VR IFE) presents to airlines.
PARIS, 6th June, 2018 - SkyLights today released a special report for airline customer experience managers entitled “Virtual Reality IFE : Opportunities & Obstacles Addressed”. The paper, which has been published to coincide with IATA’s first ‘Aviation Virtual & Augmented Reality Summit’ in Geneva, aims to further the industry’s understanding of VR IFE as it stands today by exploring the opportunities it offers, as well as the obstacles and respective solutions for implementation.
72% of passengers are willing to adopt VR IFE over other IFE systems, according to an independent survey referenced in the paper. This figure is particularly pronounced among millennials and frequent flyers, at 75% and 80% respectively. With this in mind, the report argues VR IFE can enable airlines to ‘stand out from the crowd and secure a sustainable competitive advantage in the midst increased competition and increasingly empowered consumers’.
“Leveraging VR as IFE makes a lot of sense on long-haul flights. It offers a remarkable customer experience that makes time fly and creates a feeling of space and privacy onboard.”, said Laurence Fornari, SkyLights’ Head of Sales and Marketing.
In exploring the obstacles of VR IFE highlighted in Gogo’s 2015 white paper ‘Head Mounted Displays for In-Flight Entertainment’, SkyLights’ study explains the solutions that are currently in place and the fast-paced progress that has been made in the field. It concludes that, thanks to advancements made in VR technology and content over the last three years, VR is now ready to deploy in-flight.
“There are two common objections to VR IFE. The first is VR sickness, which is resolved by offering a fixed-screen, cinematic experience, or carefully curating the increasingly abundant VR films that are suitable to view in-flight. At SkyLights, we do both. The second obstacle is passenger safety, which can be circumvented by enabling the cabin crew to pause VR headsets to make an announcement.”, said Rateb Zaouk, SkyLights’ Head of Operations.
While, in the short term, it is unlikely VR IFE will replace seatback screens on long-haul flights, the report explains the advantages of offering VR as an additional service to add value and differentiate the customer journey. Similarly, it suggests VR IFE and W-IFE can be combined for a low cost/high value entertainment offering.
Topics covered in the white paper include:
VR within the IFE ecosystem
Airline use cases
VR IFE content types
Opportunities for airlines
Obstacles to bringing VR IFE onboard
The report can be downloaded for free at;
SkyLights is an American-French company that leverages Cinematic VR as premium passenger entertainment. It has a signature immersive-IFE solution that transports passengers to their own, private, in-flight movie theater where they can enjoy 3D, 2D and 180°/360° content on a wide-angle cinema screen. On average, passengers use the device for 4 hours with a 90% recommendation rate.
Intended for airline customer experience managers, the end-to-end solution (content, hardware, software & operations-setup) is tailored to upgrade and differentiate the business class experience.
The company was founded in February 2015 and has offices in San Francisco, Paris and Toulouse.